Privacy Policy and Security
Commitments

A problem with circles around it, symbolizing the consequences


Last Updated Date: 19th of September, 2023

Introduction

Semantic Health Inc. ("Company" or "We") respects your privacy and is committed to protecting it by complying with this policy.

This policy describes:

We will only use your personal information in accordance with this policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.

Privacy laws in Canada generally define "personal information" as any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. Personal information does not include business contact information, including your name, title, or business contact information.

This policy applies to information we collect, use, or disclose about you:

The Website may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

This policy DOES NOT apply to information that:

Please read this policy carefully to understand our policies and practices for collecting, processing, and storing your information. If you do not agree with our policies and practices, your choice is to not use our Website. By accessing or using this Website, you indicate that you understand, accept, and consent to the practices described in this policy. This policy may change from time to time. Your continued use of this Website after we make changes indicates that you accept and consent to those changes, so please check the policy periodically for updates.

Privacy

Encryption
All data transmitted between your device and our servers is encrypted using industry-standard encryption protocols to prevent interception or tampering.

Data Governance 
We prioritize secure data handling and user privacy. Through transparent practices, encryption, and compliance checks, we ensure responsible data collection, storage, and processing, fostering trust and empowering users with control over their information.

User Control
We provide you with tools to access, update, or delete your data, as permitted by applicable laws.

Privacy Policies
We maintain a transparent and comprehensive Privacy Policy that outlines how we collect, use, and protect your data

Consent Management We seek your explicit consent before collecting any sensitive health-related information, and you have the right to withdraw this consent at any time.

Data Security
We store data securely, following industry best practices to protect against unauthorized access, breaches, or data loss.

Continuous Improvement
Feedback and Improvement: We welcome your feedback and continuously work to enhance our security and privacy practices to protect your data effectively.By using the Semantic Health website, you agree to abide by these commitments. Our mission is to provide you with valuable health-related information while maintaining the highest standards of data security and privacy.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page.

We include the date the privacy policy was last revised at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Information We Collect About You

We collect and use several types of information from and about you, including:

How We Collect Information About You

We use different methods to collect your information, including through:

Information You Provide to Us

The information we collect directly from you on or through our Website may include:

Information We Collect Through Cookies and Other Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

The information we collect automatically is statistical data and does not include personal information. This information helps us to improve our Website and to deliver a better service, including by enabling us to estimate our audience size and usage patterns.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

We may also use your information to contact you about our own and third-parties' goods and services that may be of interest to you, as permitted by law. If you do not want us to use your information in this way, please use the unsubscribe mechanism at the bottom of our e-mails or e-mail us at privacy@semantichealth.ai.

Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this privacy policy:

We may also disclose your personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.

Transferring Your Personal Information

We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.

We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.

You are welcome to contact us to obtain further information about Company policies regarding service providers outside of Canada.

By submitting your personal information or engaging with the Website, you consent to this transfer, storage, or processing.

Security

User Data Protection
We are committed to safeguarding your personal and health-related information. We will only collect, process, and store data with your explicit consent or as required by law.

Data Minimization
We collect and retain the minimum amount of data necessary for the website's functionality and your experience.

Operational Security Commitments
We are committed to robust operational security. This includes stringent access controls, and safeguarding user data. We prioritize data protection and adhere to industry best practices.

Product Security Commitments
Our product security is paramount. We follow secure development practices and have implemented strong authentication and encryption to protect user data. We prioritize proactive measures to ensure that our products remain secure and user information remains confidential.

Security Infrastructure Commitments
Our security infrastructure is designed with resilience in mind. We prioritize monitoring and logging for early threat detection and maintain redundancy for high availability. Compliance with industry standards and regulations is fundamental to our security policies.

Data Security

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We store all information you provide to us on our secure servers. Any information will be encrypted using SSL technology.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Data Retention

Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@semantichealth.ai

Accessing and Correcting Your Personal Information

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.

If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email at privacy@semantichealth.ai to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may charge you a fee to access your personal information, however, we will notify you of any fee in advance.

We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation.

If you are concerned about our response or would like to correct the information provided, you may contact privacy@semantichealth.ai.

Withdrawing Your Consent

Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at privacy@semantichealth.ai.

Please note that if you withdraw your consent we may not be able to provide you with a particular service. We will explain the impact to you at the time to help you with your decision.

Contact Information and Challenging Compliance

We welcome your questions, comments, and requests regarding this privacy policy and our privacy practices. Please contact us at:

Privacy Officer: privacy@semantichealth.ai

We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact privacy@semantichealth.ai using the contact information listed above.